Mockup Frame StudioRefund Policy
Last updated November 12, 2026
The short version
- Full refund within 14 days of purchase. No questions asked.
- Just email us. You don't need to fill out a form or give a reason.
- Try the 5 free exports first, so you know it's right for you.
How to get a refund
- Email support@mockupframestudio.com within 14 days of buying, or simply reply to your Lemon Squeezy receipt email.
- Include the email address you bought with, or your order number, so we can find your order.
- We aim to process every request within 2 business days.
What happens next
- Your money goes back to the card or account you paid with, through Lemon Squeezy, our payment company. How quickly it shows up depends on your bank.
- Your license key is switched off. The app goes back to the free version on your Macs.
- Any images you already exported are yours to keep.
After 14 days
We still want to be fair. If you were charged twice, bought by mistake, or the app doesn't work on your Mac and we can't fix it, email us and we'll sort it out.
Please email us before disputing a charge
A card dispute takes weeks and often costs both sides fees. An email to us gets you your money back faster. Lemon Squeezy may also issue refunds under its own buyer terms.
Your rights under the law
This policy adds to, and never takes away, any refund rights you have under the consumer laws where you live.